Frequently Asked Questions about Kid Rock Sweet Southern Sugar

  • Q: When does my ticket presale begin?
    A: Please see the schedule below for the start and end dates of each presale:
    Tuesday October 31
    10AM Local Time - Fan club presale begins
    Wednesday November 1
    10AM Local Time - Album pre-order presale begins
    Thursday November 2
    10AM Local Time - New fan club memberships available for purchase during presale through kidrock.com/join or Ticketmaster
    10PM Local Time - All presales end
    Friday November 3
    10AM Local Time - Public on-sale begins
  • Q: What is the album pre-order presale?
    A: If you pre-ordered the new album from Kid Rock’s official store then you have access to presale tickets beginning Wednesday November 1 at 10AM local time. Please click here to review tour dates and links to the ticketing outlets.
  • Q: What is the fan club presale?
    A: Members of Kid Rock’s fan club who have joined through the official website have access to presale tickets beginning Tuesday October 31 at 10AM local time.
    Please click here to review tour dates and links to the ticketing outlets.
  • Q: Who do I contact if I need help with my official store order?
    A: If you need assistance with the album pre-order please click here.
  • Q: Who do I contact for help with my fan club membership?
    A: If you need assistance with the fan club presale please contact support@kidrock.com.
  • Q: When will the presale period end?
    A: Presale access will end at 10 PM local venue time on Thursday, November 2nd.
  • Q: When will tickets go on sale to the public?
    A: Tickets will go on sale to the general public on Friday, November 3rd at 10 AM local venue time. Please click here to review tour dates and links to the ticketing outlets. No code will be required.
  • Q: How many tickets are we able to purchase per order during the early access?
    A: All codes have a ticket limit of 4 per show. However, you can purchase up to 12 tickets total across multiple dates.
  • Q: Am I guaranteed a ticket if I pre-order the album?
    A: Tickets are not guaranteed with your album pre-order. We are just providing presale access to tickets which will be made available on a first come, first served basis. Customers who ordered the Sweet Southern Sugar album pre-order directly from Kid Rock’s Store before Sunday, October 29th at 11:59 PM local time will be sent codes via email before the ticket presale begins. Any orders placed after Sunday, October 29th at 11:59 PM local time will not qualify to receive a code.
  • Q: Will there be V.I.P. Packages on sale for this tour?
    A: Yes, V.I.P. Packages will be available during the presale. See details on Ticketmaster.
  • Q: I pre-ordered the album, why didn’t I receive my presale code?
    A: Presale codes were sent to qualifying customers via email on Monday, October 30, 2017. If you did not receive your code please first check your SPAM/Bulk Mail filter to see if the email was redirected there. If you still cannot find it, please click here to fill out a request for us to resend it to you.
  • Q: I am a member of Kid Rock’s fan club, how do I get my code?
    A: If you are a current paid member, you will have a presale code in your fan club account.

    You can find your presale code by taking the following steps:

    1. Log in to your account on kidrock.com
    2. Click on your name at the top of the page (“Hello YOUR NAME”)
    3. Click the “Manage Account” button in the upper right corner of the screen
    4. Click “Settings” in the upper left hand corner
    5. Scroll down, and click “Your Promo Codes”

    The code for this presale will be titled "Greatest Show On Earth Tour"
  • Q: How do I join the Kid Rock fan club?
    A: Fan club memberships will be available for purchase on November 2 at kidrock.com/join or on Ticketmaster when you purchase presale tickets.
  • Q: How do I qualify for presale tickets?
    A: There are three ways to qualify for presale tickets.
    1.) Pre-order the Sweet Southern Sugar album directly from Kid Rock’s Official Store before Sunday, October 29th at 11:59 PM local time (any orders placed after this date will not qualify to receive a presale code).
    2.) Be a current paid fan club member in the Kid Rock fan club.
    3.) Join the Kid Rock fan club at kidrock.com/join or Ticketmaster on November 2.
  • Q: I pre-ordered Sweet Southern Sugar from another store, do I qualify for the pre-order presale?
    A: Only customers who pre-order the album directly from Kid Rock’s Store before Sunday, October 29th at 11:59 PM local time qualify for a presale code.
  • Q: If I placed more than one pre-order, will I get additional codes?
    A: You will receive one code per order.
  • Q: What does "Local Time” mean?
    A: For example, if we say “The presale starts at 10AM Local Time," this means it begins at 10AM in the time zone where the venue is located.